We like knowing what to expect, and we figure you probably do too.

Below you’ll find everything you need to know about appointments, cancellations, arriving for your visit, payments, and a few other details that help things run smoothly.

If you’re ever unsure about something, just reach out. We’re happy to help.

Preparing for Your Visit

What happens when I arrive?

Desert Rose operates as a boutique, appointment-only spa designed to provide each guest with a calm, personalized experience and uninterrupted care.

Because we are often in treatment with guests, you may not always see someone at the front desk immediately upon arrival. When you arrive, please make yourself comfortable in our relaxation room located through the first door on the left, and someone from our team will welcome you shortly.

For your convenience, the restroom is located through the second door on the left.

A calm, Adults-Only Environment

Can I bring my child with me?

Desert Rose is intentionally designed to provide a peaceful, restorative experience for every guest. To help maintain the quiet, calming atmosphere of the spa, we welcome guests ages 18 and older unless a minor is scheduled for their own appointment or service.

Because our treatments are designed to support relaxation and uninterrupted care, we kindly ask that children not accompany guests to appointments unless they are receiving a scheduled service themselves.

We understand that childcare arrangements are not always easy, and we deeply appreciate your understanding in helping us preserve the experience and comfort of the space for all guests.

Minor Safety & Consent

What if the person receiving the service is under 18?

For guests under the age of 18 receiving services, a parent or legal guardian must be present with a valid government-issued ID and complete all required consent forms prior to treatment.

This policy is in place to help protect the safety, well-being, and privacy of all minors receiving services, while ensuring compliance with Texas state regulations and spa safety standards.

Treatment Room Guests

Can someone come into the treatment room with me?

To help preserve a calm, quiet, and restorative treatment environment, we kindly ask that additional guests not accompany appointments inside the treatment room unless they are also scheduled for a service.

This policy is designed to support relaxation, privacy, and an uninterrupted experience for every guest receiving care.

This policy does not apply to minors receiving services who require a parent or legal guardian to be present.

Appointment Changes & Rescheduling

What happens if I need to cancel or reschedule?

We understand that unexpected situations arise, and we always do our best to accommodate schedule changes whenever possible.

To help us provide thoughtful, uninterrupted care for every guest, we kindly ask for at least 12 hours notice for appointment cancellations or rescheduling requests.

One-Time Courtesy Exception:

If an unexpected emergency arises and you need to cancel same-day, we offer one courtesy exception per calendar year. Your account will simply be noted accordingly.

Late Cancellations & Missed Appointments:

Appointments canceled with less than 12 hours notice, missed appointments, or significant same-day service changes may result in a fee of up to 50% of the scheduled service total charged to the card on file.

Each appointment time is thoughtfully reserved to provide every guest with personalized, uninterrupted care. These policies help us maintain the quality, pacing, and experience Desert Rose is known for.

Looking for your upcoming appointment?

The easiest way to view and manage your Desert Rose appointments is through your Vagaro account. We recommend using the Vagaro app for the simplest experience.

Running Late

What should I do if I’m running late?

If you're running late, please call or text us as soon as possible so we can best support your appointment experience.

We are typically able to accommodate arrivals within a 10-minute window, depending on the service scheduled and the timing of other guests appointments.

In some cases, late arrivals may require adjustments to the length of the service to ensure we remain on schedule for all guests receiving care that day.

Payment Information

What forms of payment do you accept?

We gladly accept all major credit and debit cards.

If paying with cash, we kindly ask that you bring exact change whenever possible, as we may have limited cash available on-site for change.

Getting in Touch

What’s the best way to reach Desert Rose?

Because our team is often in treatment with guests, we may not always be able to answer calls or messages right away.

If you reach out while we're with a guest, please leave us a voicemail or send us a text, and we'll get back to you as soon as we're available.

We want the guest in front of us to receive our full attention, and when it's your turn, we'll give you that same care too.

Be sure to save our number: 979-300-6872

Questions?

We’re Here to Help.

Not sure how one of our policies applies to your appointment? Reach out to our team before your visit. We’d much rather help you feel clear and comfortable ahead of time than have you wondering what to expect.

Already have an appointment? You can manage your booking through Vagaro.